Marriott hotels was recently fined $600K for blocking its guest’s wifi access. Jeff dissects this news story and offers up some customer service tips to the high-end hotel industry.
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Author: Jeff Havens
https://www.jeffhavens.com Jeff Havens is a speaker, author, and professional development expert who tackles leadership, generational, and professional development issues with an exceptional blend of content and entertainment. He is a contributing writer to Fast Company, Entrepreneur, BusinessWeek, The Wall Street Journal; and has been featured on CNBC and Fox Business. For more information, or to bring Jeff to your next meeting, contact Donna Buttice at Platinum Speakers Agency at 630.330.7533.
